Refund policy
A 14-day, no-questions-asked window on every purchase — enforced by our own system, not just promised in writing.
This is a draft. It has not yet been reviewed by an attorney (WBS 8.8 — Work Breakdown Structure item 8.8, legal review — not started). It matches the actual, code-enforced refund window our system runs on.
1. The window
You can request a full refund on any purchase — the paid report, essay coaching for a single college, or the essay coaching season pass — within 14 days of the purchase date. This is a strict, code-enforced window: our system will not process a self-service refund after day 14.
2. How to request one
Use our contact page, or email support@uniappguide.com, and tell us which purchase you'd like refunded. We don't require a reason, and we don't make you argue for it — if you're within the window, the refund is processed.
3. What happens after a refund
- The refund is issued to the original payment method through our payment provider.
- Access tied to that purchase — the paid report, or essay coaching for the relevant college — is removed once the refund is processed.
- Refunding a purchase does not delete your account or your underlying data — see our Privacy Policy for how to request that separately.
4. Why there's a window at all
We would rather be upfront about a real limit than advertise an unconditional promise we don't enforce. Fourteen days is long enough to see the full report or a round of essay feedback and decide it isn't useful to you, while keeping the policy honest about what our systems actually do.
5. Purchases made by a guardian vs. self-managed students
Whether a guardian paid on a student's behalf, or a student 18 or older paid for themselves, the same 14-day window and process applies. The refund is returned to whichever payment method was originally charged.
6. Questions
Use our contact page, or email support@uniappguide.com.